How is COVID-19 impacting my upcoming travel plans with The Dublin Pass?
Attractions in Dublin are starting to open and we're working closely with them to ensure a seamless experience during your visit. We advise you to check the individual attraction website for the latest opening news.
In light of the outbreak, The Dublin Pass has automatically updated passes to be valid for two years from the purchase date. If your travel plans have been disrupted, but you are planning on exploring Dublin within the next two years, we suggest you hold on to your pass and do not activate it until your next trip.
For more information on Go City and COVID-19 please click here.
I have an escalated issue that needs to be resolved. How do I contact customer service?
Please give us a call or email us, using the form below.
From within the UK: 020 7293 0972
From overseas: +44 20 7293 0972
WhatsApp (available 24/7 for text chat only) +44 (0) 7827534453
Our customer service team is available:
Weekdays: 9am and 8pm (excluding UK bank holidays)
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm (local time)
How do I extend my pass for 2 years?
Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry - you have plenty of time to visit your favourite city once we are up and running again.
Should I purchase a pass now for an upcoming trip?
Absolutely! The Dublin Pass is available for advance purchase despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:
- Passes are at the lowest prices of the season and you can start your experience any time within 2 years from the time of purchase
- You can now obtain refunds on unused passes for up to 90 days after purchase. Within the first 14 days, you will receive a full refund. If your request falls between day 15 and day 90, your refund will be subject to a processing fee. See the Terms & Conditions for more information.
- You are supporting the tourism recovery effort and helping our family of attraction partners.
How should I prepare for my upcoming trip?
We recommend you check the travel advisory from your local authority for travel planning.
However, we do advise checking the opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed below.
We also know that your future travel plans may change, that’s why we’re offering 90-day cancellation. Plus, you have up to 2 years to start using your pass - and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.
Where can I get travel updates?
We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.
What are the main benefits of The Dublin Pass
The Dublin Pass gives you free entry to over 35 of the best tourist attractions in Dublin.
Each pass comes with a free digital guidebook which saves you precious time by allowing you to plan your days in advance, and because The Dublin Pass is prepaid you don't have to carry cash around or worry about currency exchange while you're out sightseeing.
Is there any benefit in buying The Dublin Pass now?
If you purchase The Dublin Pass through the app or online and get it delivered to your mobile before you travel, you can start to plan your sightseeing adventure before you arrive with your free digital guidebook.
Is The Dublin Pass suitable for those with disabilities and their carers?
Some attractions may offer carer places or free entry to visitors with disabilities, so The Dublin Pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.
How much can I save with The Dublin Pass?
The more you see the more you save, so the longer the pass duration the better the value. But remember, you only need to visit a few attractions before you start saving money. To get an idea of how much you could save, browse our Dublin attractions section and see how much each sight would normally cost you to visit.
The Dublin Pass is also subject to a 'purse value' of maximum gate prices related to the number of days. For example, with a one-day adult pass you can visit up to €135 worth of attractions. Once you have reached your purse value for the total duration of your pass, the pass will also expire.
Adult purse value
Child purse value
1-day pass €135 €90 2-day pass €200 €135 3-day pass €260 €170 4-day pass €310 €200 5-day pass €360 €230
Which pass offers the most savings?
The 5-day Dublin Pass offers the best value for money at just €22.80 per day. However, it is quite easy to save with all passes, as attractions in Dublin often cost over €15 to enter.
Does the pass include all of Dublin's attractions?
The Dublin Pass features over 35 top attractions including the Guinness Storehouse, Dublinia, St Patrick’s Cathedral, EPIC: The Irish Emigration Museum, Dublin Zoo, and many more.
Check out our complete list of popular attractions you can visit with The Dublin Pass.
What are the normal costs of the attractions?
The entry costs for all attractions vary and may be over €15.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Dublin attractions section and check out each attraction you would like to visit for their latest gate price.
Are the attractions accessible all year round?
The majority of attractions included on The Dublin Pass are open all year round with just a few days of closure, usually around Christmas.
To see the opening hours and dates for each attraction, browse our Dublin attractions section.
How do I find out an attraction’s opening times and closing times?
The opening times and dates of all Dublin Pass attractions can be found on each individual attraction page on the website. These are subject to change, so we recommend checking the attraction website before you travel.
Can I visit the same attraction twice with my Dublin Pass?
You can only visit each attraction included on the Dublin Pass once.
How much does a Dublin Pass cost?
The cost of a Dublin Pass varies depending on the duration and pass type (adult or child). For full details of the latest prices then check out our prices page.
Note: the longer the duration, the better value of the pass.
If I order online how do I receive The Dublin Pass?
You'll receive The Dublin Pass digitally via email after you've purchased. You'll then have the option to print off your pass(es) at home or download them onto the free Go City app and use them straight from your phone.
How do you define a child?
Children are aged between 5 and 15 years. Children under 5 years are free.
Note: Anyone with a Child Pass must be accompanied by an Adult Pass holder at all times.
Do you offer discounts for groups, students or senior citizens?
Unfortunately not. The Dublin Pass has been specially created to help visitors save both time and money through the use of the product.
Please note: groups of more than 10 may not be allowed access to some attractions included on The Dublin Pass.
Can I buy The Dublin Pass for a group?
We don't have any restrictions when purchasing through the website, however, The Dublin Pass is not designed for large groups.
Please Note: Groups of more than 10 may be refused entry at some attractions. We advise if you are in a group of over 10 that you contact each attraction in advance.
How do I use an offer code or discount code?
Enter and redeem your offer code on the checkout page after you have chosen your product(s).
Note: Offer codes cannot be used in conjunction with any other discount.
Why haven't I received my email confirmation?
Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.
If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.
How does The Dublin Pass work?
With The Dublin Pass, you can choose the number of days you want to sightsee, with 1, 2, 3, 4, or 5 days available.
Once activated, your pass will be valid for the number of consecutive calendar days (not 24-hour periods) indicated on your pass. For example, if you have a three-day pass and you visit your first attraction on Monday afternoon, your pass will be valid for the remainder of that Monday and the following two calendar days (Tuesday and Wednesday).
We suggest starting early on your first day to maximize the number of attractions you can visit with your pass. Don't forget to check the opening times of each attraction you plan to visit too so you don't miss out on anything.
The more you see, the more you save.
Are the 2, 3, 4 and 5 day passes for consecutive days?
Yes, all Dublin passes are to be used on consecutive calendar days. For example, if you have a 3 day Dublin Pass and start using it on a Tuesday, it will be valid for that day, Wednesday and Thursday.
Note: If you start using your Dublin Pass in the evening or late in the day that will count as your first day.
What happens if I change the date of my trip to Dublin?
Your Dublin Pass is valid for two years from the date of purchase.
What happens if my plans change and I can’t/don’t use The Dublin Pass
We are now offering refunds on unused passes up to 90 days after purchase. Terms and conditions apply.
What should I do if my plans change due to COVID-19?
Many countries have issued preventative responses to the virus, but that doesn’t mean you have to cut your trip short. All passes are valid for 24 months from the date of purchase. Find out more here.
Is it possible to extend or change the dates of my Dublin Pass?
When ordering The Dublin Pass, you will select an estimated start date of the pass but it will not be activated until first use at an attraction.
We recognize that many customers bought their passes well in advance of travel, and many attractions are temporarily closed due to COVID-19. As a result, we are now allowing customers with advance pass purchases to extend their passes for up to 2 years. As an added benefit, you can even choose a different city to sightsee in from the passes in our group. Find out more.
Who is The Dublin Pass for?
Everyone! The Dublin Pass has something for everyone including families, couples, children, adults, first-time visitors, repeat visitors, long haul visitors, short stay visitors, independent travelers, international visitors as well as local residents.
The Dublin Pass is for anyone who wants to visit some of the most popular and best attractions in Dublin while saving both time and money.
How do I contact the Dublin Pass by telephone?
Alternatively, fill in the enquiry form below.