Travel updates and booking attractions
With current COVID-19 restrictions, is there anything I should know before buying The Dublin Pass?
We've had lots of questions about COVID-19 during this strange time. To make things easier we've compiled everything you need to know on our travel updates page. You should be able to find the answer to just about all of your questions regarding visiting attractions and using our passes while restrictions are still in place.
Do I need to make a booking before I visit any of the attractions on my pass?
Some attractions have capacity restrictions (or are just too darn popular) and therefore require you to book your spot. If this is the case, you'll find the info you need to make a reservation on our website and app's attraction listings. Or, you can click through to our reservations page to find all the attractions which require a booking.
What is The Dublin Pass and how does it work?
We're glad you asked. The Dublin Pass is a sightseeing pass that gives you access to Dublin's top attractions, and what's more, we make it super easy.
All you've got to do is choose the pass that works for you, then you’re all set to explore.
Does my pass include transportation?
While our passes don't include public transport, they do have a variety of tours and sightseeing buses to choose from. Some might say that's even better than a busy public bus. Just saying.
What is the age range for a child pass?
Our child passes are for ages five to 15.
Comment définir la valeur d'un forfait ?
Chaque pass a une valeur de forfait maximale basée sur sa durée. La valeur du forfait correspond à un plafond de dépenses fixé en fonction des prix standard à l'entrée de chaque attraction. Par exemple, avec un pass de 2 jours pour un adulte, vous pouvez visiter autant d'attractions touristiques que vous le souhaitez jusqu'à une valeur totale de 210 €. Consultez la page Conditions d'utilisation pour obtenir des informations complémentaires sur les valeurs des forfaits et leur décompte pour chaque pass.
Si vous souhaitez vérifier la valeur qui reste sur votre pass, il vous suffit de contacter notre service clientèle à l'aide du formulaire ou du numéro de téléphone ci-dessous.
Purchasing a pass
What payment methods do you accept?
We accept PayPal, Google Pay, and Apple Pay as well as most debit and credit cards including Visa, Mastercard, and American Express.
Who do I contact if I have trouble purchasing?
First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)? Still no luck? Then give our customer services team a call using the phone numbers at the bottom of this page. They'll be happy to help.
How will I receive my pass?
Once you've purchased your passes, you'll receive a confirmation email with details on how to download and activate them.
Can I upgrade my pass after purchasing?
Sorry, we aren't offering pass upgrades at this time.
Can I purchase The Dublin Pass for someone else?
Of course! Just be sure to add their name and email address at checkout.
Do you offer military or senior citizen discounts?
Sorry, we don't. Our passes already give you great savings on sightseeing, so, unfortunately, we can't offer any further discounted rates on individual passes.
Do you ship passes?
Woah, woah, woah. It's the 21st Century. We've gone digital. You'll receive your passes via email so you can print them off or download the PDF to your phone. Convenience is king after all!
Can I use my confirmation email to enter attractions?
Unfortunately not. You'll need to have your PDF downloaded to your phone or printed in order to enter attractions.
Using your pass
How do I activate my pass?
Your pass will activate when you scan it at your first attraction.
Can other people use my pass?
Pfft, this isn't your ex's Netflix account. Our passes cannot be resold or used by more than one person. We're sorry about that!
Do I need to make reservations to enter attractions?
Some attractions may require a reservation. You can find out which ones need to be booked in advance by visiting our reservations page. Just remember that, if you need to make a booking to visit an attraction, your pass must be valid on the day that you visit.
When will my pass expire?
Your pass will activate when you visit your first attraction. It will then be valid for the number of consecutive days which you have purchased.
Non-activated passes are valid for two years from the date of purchase.
Puis-je visiter plusieurs fois la même attraction touristique avec mon pass ?
Non, votre pass vous permet de visiter chaque attraction touristique une fois seulement.
Contact and cancellation
How do I contact customer support?
You've got two options. You can fill out the form at the bottom of this page and a customer support agent will get back to you at the email you provide. Or, if you prefer a good old-fashioned phone call, you can speak to a member of our customer support team directly at one of the numbers listed under the 'call us' section, which is also handily located at the bottom of this page.
How can I get a refund?
Plans changed? No sweat! Our cancellation policy gives you 90 days from your purchase date to return any non-activated passes for a refund. Just contact our customer care team using the form below and provide your order number for a refund.
Read our terms and conditions for more information
How long will it take to receive my refund?
Once your request has been reviewed, which is usually within 24 hours of receipt, we will process your refund within 7 to 10 business days (excluding weekends).
If you haven't received your refund after this time, please let us know and we'll look into it for you.
Comment contacter le Dublin Pass par téléphone ?
Appel gratuit aux États-Unis : +1 800 887 9103
Appel gratuit au Royaume-Uni : +44 800 090 3140
Appel gratuit en Australie : +61 1800 316950
Appel gratuit au Mexique : +52 (800) 2694359
Dans les autres pays : (code international) 1 617-671-1000
WhatsApp (24/7 - chat uniquement) : +1.617.932.6123
Tous les jours de 9h à 18h EST
Fermé le 1er janvier
- Toll-free within the US+1 800 887 9103
- Toll-free within the UK+44 800 090 3140
- Toll-free within Australia+61 1800 316950
- Toll-free within Mexico+52 (800) 2694359
- From other countries(Exit code) 1 617-671-1000
- WhatsApp (available 24/7 for text chat only)+1.617.932.6123
- Daily9AM - 6PM EST
- ClosedNew Year's Day